MANAGEMENT. REINFORCEMENT.
Provide continuous computer applications support and portfolio for IDI clients.
This Support Includes
- Applications change request management
- Requirements definition and business case development
- Solution design and implementation planning
- Development and testing
- Implementation
- Project closedown
- Ongoing level 1 helpdesk and level 2 and 3 technical support
Continuous Support
Benefits
- Reduced maintenance costs associated with recruiting, hiring and training development and support resources
- Availability and utilization of specific general skill required to support both existing and emerging applications and technologies
- Where IDI has provided development support minimize transition activities and costs to ongoing support environment
- Where IDI assumes responsibility for ongoing support transition to the utilization of best practices for the maintenance of the applications portfolio including COBIT, ITIL, ISACA and SAS 70
- Development of plans to manage the continuous change in technologies and the resources required to manage these changes